Frequently Asked Questions
Answers to Common Questions
Do I need to be home during the service?
It's not essential for you to be home during the service. We ensure open communication about the progress of the work and any issues that may arise.
Are your services licensed and insured?
Yes, Charme and Sons is a licensed and bonded company (ROC#335225), ensuring high-quality and reliable services.
How long does a typical repair or maintenance job take?
The duration of a job can vary based on the complexity and type of service required. We strive to complete each job efficiently without compromising on quality.
What other cities do you serve?
Apart from Peoria, we also serve in Surprise, Sun City, Glendale, Phoenix, Cave Creek, Scottsdale, Paradise Valley, Anthem, New River, El Mirage, Sun City West, Youngtown, and West Phoenix.
Do you offer financing?
Yes. We offer financing through Wisetack. You can prequalify in about a minute with no impact to your credit score. See our financing page for terms.
How does your pricing work?
We give upfront pricing before work begins. No hidden fees.
Do you offer free estimates?
Yes. Request one by phone, text or the quote form.
What are your hours?
We are open Tuesday to Saturday, 8 am to 4 pm.
Do you handle commercial properties?
Yes. We serve both residential and commercial properties.
What if I am not happy with the work?
Every job comes with our 100% satisfaction guarantee. We will go the extra mile to make it right.
Can you handle more than one job in a visit?
Yes. Bundling several small jobs into one visit is often the most cost-effective approach, so send us your list.
Can you match my wall texture?
Yes. Most Phoenix-area homes use knockdown, orange peel or a skip-trowel texture, and we match the existing finish so the repair blends in.
How long does a drywall repair take?
Small patches usually take a day because compound needs to dry between coats. Larger repairs or ceiling water damage can take a bit longer. We will tell you up front.
Do you repair water-damaged drywall?
We repair the drywall once the leak is fixed and the area is dry. If you still have an active leak, we can help with the plumbing side first.
What plumbing can a handyman do?
Repairs and fixture swaps such as faucets, toilets, disposals, valves and drains are routine. Larger work like re-piping or moving lines is a job for a plumbing specialist, and we will say so.
Why does my faucet keep dripping?
Usually a worn cartridge or washer. Valley hard water speeds that up, and replacing the part typically solves it.
Can you replace my kitchen faucet?
Yes. Bring the new faucet or we can source one with you. Installation includes new supply lines when needed.
Do you install ceiling fans?
Yes. We install ceiling fans, including swapping a light fixture for a fan when the box is rated for it. If it is not, we will tell you what is needed.
What electrical work is outside what you do?
Panel upgrades, new circuits and rewiring need a licensed electrician. We stay with fixtures, devices and straightforward repairs.
Can you repair kitchen cabinets?
Yes. We fix loose hinges and drawer slides, re-hang doors, replace hardware and repair damaged face frames.
Do you install baseboards and trim?
Yes. We cut, fit, nail and caulk so the finished look is tight, then paint to match.
Do you provide the paint?
We can supply it or use yours. Either way, we will help you pick a finish that holds up to Arizona sun and daily wear.
How long does it take to paint a room?
Most rooms take one to two days including prep and two coats.
Do you paint whole houses?
Our focus is rooms, cabinets, trim, doors and touch-ups. For a full-house repaint we will tell you honestly if a dedicated painting crew is the better fit.
Can you patch and paint in the same visit?
Yes. Drywall repair and paint are often done together so the patch disappears. Compound needs drying time between coats, so some repairs take a second visit.
What flooring works best in Arizona?
Luxury vinyl plank and tile hold up best to heat and sun. Laminate works well in many rooms. We can advise based on the room.
Can you remove my old flooring?
Yes. Removal and disposal can be included in the estimate.
Why does my door stick in summer?
Heat and humidity swings make wood and frames shift. We can plane, re-hang or adjust hinges to fix it.
Can you install a new front door?
Yes. We install prehung doors, including hardware and weatherstripping.
Can you fix a fence after a monsoon storm?
Yes. We replace broken panels, reset leaning posts and repair gates.
Can you mount my TV on any wall?
Almost any. We find the studs, use the right anchors and level it. We will let you know if a wall type needs special hardware.
Do you stop the leak too?
We can often fix the source for common leaks like faucets, supply lines and valves. For larger plumbing failures we will tell you if a plumber is needed first.
Do you work with property managers?
Yes. We handle turnovers and repairs for rental and commercial properties and can set up recurring visits.
Ready to check one more thing off your list?
Free estimates. Upfront pricing. 100% satisfaction guaranteed.
