What the guarantee means
It means we care how the finished job looks and works, not just that it is checked off. If you are not satisfied, tell us. We will listen, look at the issue and work with you to make it right.
We want you to feel comfortable calling us again, and we know that depends on how we handle the times something is not perfect.
How to raise a concern
Call (623) 521-0111 and describe the problem. Our hours are Tuesday through Saturday, 8 to 4. The sooner you let us know, the easier it is to understand what happened and fix it.
We do not use fine print to avoid responsibility. Our approach is to talk it through and resolve it fairly.
Backed by credentials
The guarantee sits alongside our other commitments: Arizona contractor license ROC#335225, bonded, BBB Accredited, and upfront pricing with no hidden fees. We were also a 2024 Community's Choice Award winner in the Best of the Desert, East Valley program.
What we do to get it right the first time
A guarantee is a backstop, not a plan. The plan is to do the work correctly the first time. That means giving you the price first, using materials that suit the job and the Arizona climate, protecting your home while we work, checking our own work before we leave and walking you through the result.
When a job needs a second look, we would rather hear about it early. Small issues are easier to correct than large ones, and most can be handled with one more visit.
How we handle a concern, step by step
You contact us and describe what you are seeing, and photos help. We listen, ask questions and look at the work. If it is something we should correct, we schedule a time and fix it. If the cause turns out to be something else, such as a separate failing part or a new problem, we explain that plainly and tell you your options.
The goal in every case is a fair outcome that you feel good about, reached by talking it through.
Why we offer it
Charme and Sons is a local, family company, and our name is on every job. Our reviews, our license and our reputation all depend on how we handle the times something is not perfect. A guarantee is how we back up the promise of careful work with action.
“Nathan was super knowledgeable about alot of things he repaired a toilet and a ceiling fan that was wobbly. Super friendly and very thorough. Give him a call for all your handyman needs!!!”